Jewellery can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Beaverbrooks offers a 12 Months warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Beaverbrooks warranty so you don’t have to decipher it.
| Website | https://www.beaverbrooks.co.uk/ |
| Warranty Period | 12 Months |
| Warranty Details | Beaverbrooks Warranty Details |
| Contact page | Beaverbrooks Customer Service |
| Customer Support Hours | Phone Mon to Fri | 10am – 8pm Sat & Sun | 10am – 5pm excluding Bank Holidays Live Chat Live Chat is available |
What is Beaverbrooks warranty policy?
Beaverbrooks provides a 12-month warranty on all its products, covering you against any manufacturing or design faults. This warranty applies to all items sold by Beaverbrooks, whether jewellery, watches, or other products, and starts from the date of purchase.
However, certain brands, particularly watches, may have their own warranty terms that extend beyond Beaverbrooks’ standard 12 months. You’ll find details on any additional brand-specific warranties in the product specifications online or in the manual booklet included with your item. If you’ve bought a watch, for instance, you may enjoy more extended coverage directly from the watch brand itself.
Additionally, Beaverbrooks offers a unique benefit for watch buyers: a complimentary battery replacement within the first 12 months, even though watch batteries are generally not included in standard manufacturer warranties. If your watch battery needs replacing within that first year, simply bring it along with your proof of purchase to a Beaverbrooks store, and they’ll take care of it for you.
When you’re ready to make a warranty claim, Beaverbrooks requires an assessment of the item by the brand or manufacturer to confirm whether a fault exists. All you need to do is bring the item along with your proof of purchase to a Beaverbrooks store. Their team will guide you through the process, helping you understand the next steps and providing advice on potential repairs or replacements.
What’s covered by the Beaverbrooks warranty?
Beaverbrooks’ warranty is designed to protect you from specific types of faults and defects. Primarily, it covers any manufacturing defects that occurred during the production process, such as issues with a watch mechanism or a loose gemstone setting in a bracelet. Additionally, any design faults—flaws in the product design itself that impact its durability or function—are also covered by the warranty.
An extra benefit is that Beaverbrooks’ warranty includes a battery replacement within the first 12 months for watches. So, if you find your watch battery running out in that first year, Beaverbrooks will replace it at no cost. Just bring your watch to a store with your proof of purchase, and they’ll handle the replacement for you.
What isn’t covered by the Beaverbrooks warranty?
While the Beaverbrooks warranty provides a strong level of protection, it has some typical exclusions. The policy does not cover normal wear and tear that occurs with regular use, such as surface scratches on jewellery or fading over time. These changes are expected as items are worn and enjoyed, and they aren’t considered faults.
Accidental damage is also not covered. So, if you accidentally crack the face of a watch or bend a bracelet, this falls outside the warranty coverage. Similarly, the warranty doesn’t extend to cases of loss or theft, as it is designed to protect against faults rather than replace items in such situations.
Finally, any repairs or modifications made outside of Beaverbrooks or a brand-authorised service centre may void the warranty. This policy is standard to ensure that any work done on your item adheres to the brand’s standards, helping maintain its quality and durability.
Other things you should know about Beaverbrooks warranty policy
For all warranty claims, you’ll need to present proof of purchase, so remember to keep your receipt or any other purchase confirmation document handy. Having proof of purchase makes it much easier for Beaverbrooks to verify the item and quickly confirm its eligibility for warranty coverage.
All items under warranty must be brought to a Beaverbrooks store for assessment. The brand or manufacturer will typically evaluate the item to determine whether it qualifies for a warranty claim. While this may mean an extra step, it ensures you receive the correct guidance on the item’s condition, which can often streamline the claims process.
If you’ve received an item from Beaverbrooks as a gift, the warranty still applies, as long as you have the proof of purchase. This is particularly useful for gift recipients, who may need warranty support even if they weren’t the original buyer.
Beaverbrooks’ policies are designed to make the claims process as straightforward as possible. Their in-store team is ready to help with any questions or guidance, ensuring your warranty experience is smooth and helpful.
If you have any issues with your jewellery contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Beaverbrooks’s warranty on the Beaverbrooks site here here.