Jewellery can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Goldsmiths offers a 12 Months warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Goldsmiths warranty so you don’t have to decipher it.
| Website | https://www.goldsmiths.co.uk/ |
| Warranty Period | 12 Months |
| Warranty Details | Goldsmiths Warranty Details |
| Contact page | Goldsmiths Customer Service |
| Customer Support Hours | Live Chat: 8:00 AM to 10:00 PM (GMT) |
What is Goldsmiths warranty policy?
Goldsmiths provides a 12-month manufacturer’s guarantee for every piece of jewellery, which they call the Goldsmiths Jewellery Promise. This promise is designed to cover any defects in workmanship or manufacturing, so you can feel confident about the quality of your purchase. During this one-year period, Goldsmiths will handle eligible repairs at no cost to you, provided the issue falls within the warranty’s scope.
Beyond the initial guarantee, Goldsmiths also offers a lifetime Repair & Cleaning service, giving you the option to keep your jewellery in pristine condition for as long as you own it. Simply contact your nearest showroom using the showroom locator to arrange an appointment that suits your schedule.
Sometimes, Goldsmiths may recommend sending your jewellery to the manufacturer’s workshop for a deeper inspection if they feel this would provide a more thorough solution. This step is entirely optional, and the decision is up to you. Choosing this may add some extra time to your warranty process, but it could be a worthwhile option if your piece requires detailed attention.
What’s covered by the Goldsmiths warranty?
The Goldsmiths warranty includes coverage for key areas, such as manufacturing defects and craftsmanship issues. This means any flaw from the production process, like structural weaknesses or improper assembly, will be taken care of. Similarly, craftsmanship issues like faulty clasps or poorly set stones, which could affect the durability of your jewellery, are covered by the warranty.
Additionally, Goldsmiths’ lifetime Repair & Cleaning service offers routine maintenance, helping keep your jewellery beautiful and functional. Regular cleaning and maintenance can prevent a lot of common issues, ensuring that your piece remains a lasting investment.
What isn’t covered by the Goldsmiths warranty?
Like many warranties, Goldsmiths’ policy has some exclusions. Normal wear and tear—such as minor scratches or slight loosening of settings that result from daily use—are not covered, as these are considered expected signs of wear. Similarly, accidental damage from dropping or exposure to chemicals also falls outside of the warranty’s scope. This type of damage isn’t related to the manufacturing quality, so it isn’t included in the warranty coverage.
Loss of stones is another area not typically covered unless the loss is due to a defect in the setting. However, if a stone is lost due to accidental impact or improper handling, this would not qualify. Goldsmiths also advises against having repairs done by unauthorised jewellers, as this can void the warranty. This policy ensures that any work done on your piece meets Goldsmiths’ quality standards, protecting the integrity of your jewellery.
Other things you should know about Goldsmiths warranty policy
To make a warranty claim, Goldsmiths requires proof of purchase, so be sure to keep your receipt. This documentation verifies your purchase date and confirms that the item is eligible for coverage. If you received your jewellery as a gift, the warranty still applies fully, provided you have proof of purchase, which allows you to access the same protection as the original buyer.
Goldsmiths’ lifetime Repair & Cleaning service is a helpful benefit, allowing you to visit a showroom for routine maintenance even after the warranty period has expired. While more extensive repairs outside of the warranty may incur a fee, routine cleaning and adjustments are often covered, giving you a practical way to extend the life of your jewellery.
Finally, if Goldsmiths recommends sending your piece to the manufacturer for an in-depth inspection, it’s worth checking with them about any potential shipping or handling fees. Goldsmiths doesn’t specify these costs, so confirming this in advance can help you avoid unexpected charges.
If you have any issues with your jewellery contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Goldsmiths’s warranty on the Goldsmiths site here here.
