Despite your best efforts to select the perfect jewellery, there’s always a chance that it may need to be returned.
You can view Beaverbrooks’s returns policy here, or read on to read our thorough summary below.
Table of Contents
Details of Beaverbrooks return policy
| Website | https://www.beaverbrooks.co.uk/ |
| Return window | 30 days |
| Return window begins | Date your item was purchased |
| Return channels | Initiate via phone, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Beaverbrooks Customer Service |
| Customer Support Hours | Phone Mon to Fri | 10am – 8pm Sat & Sun | 10am – 5pm excluding Bank Holidays Live Chat Live Chat is available, Mon to Fri | 9am – 8pm Sat | 10am – 5pm excluding Sundays & Bank Holidays |
Beaverbrooks returns process
Returning an item to Beaverbrooks is designed to be straightforward, whether you bought it in-store or online. If you’re not fully satisfied with your purchase, you have the option of a refund or exchange, provided it’s within 30 days of purchase, unworn, and in its original packaging.
To start, ensure you have your proof of purchase, either the original receipt or dispatch invoice, as Beaverbrooks requires this to process any returns or exchanges. The item itself needs to be in its original packaging and unworn, allowing Beaverbrooks to resell it in pristine condition.
For online orders, complete the returns label included in your package and specify whether you’d prefer a refund or an exchange. If the label is left blank, Beaverbrooks will issue an automatic refund for orders under £300.
If you prefer to return your item in-store, just visit your nearest Beaverbrooks branch, where a member of staff will help you with your return or exchange.
For those returning items by post within the United Kingdom or Northern Ireland, Beaverbrooks provides a pre-paid returns label. Simply pack the item with the completed invoice, attach the label, and take the parcel to the Post Office, requesting proof of postage for your records. However, if you’re returning an item from the Republic of Ireland, you’ll need to arrange and pay for shipping. In this case, it’s recommended to use a tracked service to ensure your parcel’s safe arrival. Once Beaverbrooks receives the return, they aim to process it within three days.
If you have any questions during this process, Beaverbrooks’ customer service team is available to help from 10 am to 8 pm on weekdays and 10 am to 5 pm on weekends at 0800 169 2329.
How long does it take for a Beaverbrooks return to be processed?
Beaverbrooks strives to process returns within 10 working days of receiving the item. For returns sent from Ireland, allow an extra 3 days, as their delivery partner forwards items to Beaverbrooks. After the return is processed, refunds will be applied to your original payment method. Depending on your bank, it may take a few additional days to appear on your statement.
Beaverbrooks refund methods
Refunds are issued to the original payment method. If your payment was split across different methods, such as a gift card and a credit card, the refund will be divided back across those methods. For gifts returned with a gift receipt, Beaverbrooks will issue an exchange or a gift card credit rather than a refund.
Items purchased as part of a promotion or multi-buy discount will be refunded based on the final amount paid. Returning a promotional item could affect the eligibility of discounts on other items in the order, which may mean that some discounts no longer apply.
Returning damaged items to Beaverbrooks
If you find your item is damaged or faulty, Beaverbrooks will offer a full refund or exchange as long as you bring it back within 30 days and provide proof of purchase. You can return damaged or faulty items by post or in-store, and Beaverbrooks will handle these in line with your rights under the Consumer Rights Act. This Act allows you to return goods if they are of unsatisfactory quality, unfit for purpose, or not as described, provided you act within the 30-day period.
Which items can’t be returned to Beaverbrooks?
Certain items are not eligible for return, including custom or specially ordered items, personalised or altered items, gift cards, and pre-owned watches. However, pre-owned watches may be returned if they meet specific conditions and are returned within 14 days. Bespoke items or special orders may only be returned if they are faulty or incorrectly supplied, as these products are specially made.
Exchange Process for Online Orders
Beaverbrooks allows exchanges for online orders only in-store. If you’d like to exchange an online purchase, simply visit a Beaverbrooks location, where a member of staff can assist you with the process. Unfortunately, exchanges cannot be done by post, so in-store is the only option for online exchanges.
Other things you should know about Beaverbrooks returns policy
When posting returns, it’s best to request proof of postage at the Post Office to help track the item. Although Beaverbrooks doesn’t offer an online returns tracking portal, their customer service team is available to assist if you have questions or need help with tracking.
Overall, Beaverbrooks aims to make returns as smooth as possible, balancing convenience with necessary requirements to ensure you have a positive experience with their service.
Overall, Beaverbrooks’s return policy is very good compared to comparable retailers. To find out more about their Beaverbrooks’s returns policy click here, or get in touch with the Beaverbrooks Customer Service if you have any questions.
